A GOVERNMENT RAILROAD THAT WORKS? : YES! VIA AT 25, WHAT CANADA KNOWS THAT THE U.S. DOESN'T

This article presents a historical overview of VIA Rail and its relationship with the Canadian government. Formed in 1976 by Canadian National (CN) as a subsidiary for its passenger operations, VIA built its railroad by providing corridor and remote services, as well as covering transcontinental routes. 1990 found VIA facing the following cuts: 58% in its routes, 50% of its funding, and 38% of its employees. VIA compensated for its reduced funding and scheduling by focusing on customer service. Service delivery standards and operating efficiencies have been kept high, and along with a customer-oriented management and employees, political attitudes appear to have shifted in its favor.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/6163876
• Corporate Authors:

  Kalmbach Publishing Company

  21027 Crossroads Circle
  P.O. Box 1612
  Waukesha, WI  United States  53187-1612
• Authors:
  • Johnston, B
• Publication Date: 2003-5

Language

• English

Media Info

• Features: Photos;
• Pagination: p. 28-39
• Serial:
  • Trains
  • Volume: 63
  • Issue Number: 5
  • Publisher: Kalmbach Publishing Company
  • ISSN: 0041-0934
  • Serial URL: http://trainsmag.com

Subject/Index Terms

• TRT Terms: Customer satisfaction; Government funding; Operating costs; Passenger service; Passenger trains; Policy; Railroads
• Identifier Terms: Via Rail Canada
• Geographic Terms: Canada
• Subject Areas: Finance; Operations and Traffic Management; Passenger Transportation; Policy; Railroads;

Filing Info

• Accession Number: 00942631
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Files: BTRIS, TRIS
• Created Date: Jun 2 2003 12:00AM