IMPROVING PUBLIC TRANSPORT - ZURICH, SWITZERLAND

The quality label for Swiss tourism was launched in 1997 as a Total Quality Management (TQM) project by the Swiss Tourist Authority and other associations with an interest in the field. The programs implementation encompasses three stages. Stage 1 concentrates on quality development and is chiefly devoted to service quality; stage 2 emphasizes management quality, and stage 3 of the quality label involves certification using a standardized TQM system. The program has become firmly established in Switzerland. There have been over 3000 participants in attendance at training seminars. Today, a total of some 1000 Stage 1 quality seals and 160 Stage 2 quality seals have been awarded. 120 of these are active within the public transit and tourism sector.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/22167353
• Corporate Authors:

  International Association of Public Transport (UITP)

  Rue Sainte Marie 6
  Brussels,   Belgium  BE-1080
• Authors:
  • Luedi, F
• Publication Date: 2002-9

Language

• English

Media Info

• Pagination: p. 20-21
• Serial:
  • Public Transport International
  • Volume: 51
  • Publisher: International Association of Public Transport (UITP)
  • ISSN: 1016-796X
  • Serial URL: http://www.uitp.org/publications/public-transport-magazine.cfm

Subject/Index Terms

• TRT Terms: Certification; Customer satisfaction; Customer service; Improvements; Public transit; Quality of service; Standards; Tourism
• Geographic Terms: Switzerland; Zurich (Switzerland)
• Subject Areas: Education and Training; Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 00942032
• Record Type: Publication
• Files: TRIS
• Created Date: May 18 2003 12:00AM