MINI WORKSHOP: QUALITY MANAGEMENT

The mini workshop's purpose was to examine ways to satisfy the demands for quality control in operating light rail systems. This report is based on contributions from representative from several cities in Europe and one in Hong Kong that have light rail systems, but they are equally valid for public transit in general. The specific areas examined include: Optimization of the external quality through increase in the customer satisfaction, and optimization of the internal quality through increase in productivity. The original statements from the light rail representatives are included in this document.

• Supplemental Notes:
  • The report contains information on the mini workshop the International Light Rail Commission held during its 30th meeting in September 1997. The publication contains English, French and German versions of the document.
• Corporate Authors:

  International Association of Public Transport (UITP)

  Rue Sainte Marie 6
  Brussels,   Belgium  BE-1080
• Authors:
  • Groff, A
  • Meyer, W
• Publication Date: 1997-9

Language

• English

Media Info

• Pagination: v.p.

Subject/Index Terms

• TRT Terms: Cost control; Customer service; Light rail transit; Organizations; Performance evaluations; Productivity; Public transit; Quality of service; Revenues
• Geographic Terms: Europe; Hong Kong (China)
• Subject Areas: Finance; Operations and Traffic Management; Public Transportation;

Filing Info

• Accession Number: 00784400
• Record Type: Publication
• Files: TRIS
• Created Date: Feb 27 2000 12:00AM