READY TO ANSWER THE CALL

SUBTITLE: THE USE OF CALL CENTRES TO CENTRALISE CUSTOMER ENQUIRIES IS NOW COMMONPLACE, BUT DEMANDS ARE ALWAYS CHANGING. BERNIE BALDWIN REPORTS ON THE ISSUES BEHIND CALL CENTRE IMPLEMENTATION AND SOME OF THE TECHNOLOGY INVOLVED.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Supplemental Notes:
  • AIRLINES INTERNATIONAL, V. 6, NO. 2 (MAR./APR. 2000), P. 54-56: ILL.
• Authors:
  • BALDWIN, BERNIE
• Publication Date: 2000-3

Language

• English

Media Info

• Serial:
  • Airlines International
  • Publisher: Insight Media, Limited
  • ISSN: 1360-6387
  • Serial URL: http://www.airlines-international.com

Subject/Index Terms

• TRT Terms: Air transportation; Air travel; Customer service; Passenger service
• Geographic Terms: United Kingdom
• Subject Areas: Aviation; Passenger Transportation;

Filing Info

• Accession Number: 00902077
• Record Type: Publication
• Source Agency: Northwestern University, Evanston
• Files: TLIB
• Created Date: Oct 16 2000 12:00AM