LASTING RELATIONSHIPS.

SUBTITLE: NEW ONLINE TECHNOLOGIES HAVE OPEND UP OPPORTUNITIES FOR DIRECT CONTACT WITH THE AIR CUSTOMER, BUT WHILE AIRLINES MAY HAVE WELCOMED THE CHANCE TO SAVE DISTRIBUTION COSTS, THEIR EXPERIMENTS HAVE OFTEN BEEN AT THE EXPENSE OF BUILDING DEEPER RELATIONSHIPS AND EARNING GREATER COMMITMENT.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Supplemental Notes:
  • AIRLINE BUSINESS, V. 17, NO. 9 (SEPT. 2001), P. 107-110: ILL.
• Authors:
  • ANDREEN, NIKLAS
  • MOISAN, JEROME
• Publication Date: 2001-9

Language

• English

Media Info

• Serial:
  • Airline Business
  • Publisher: Reed Business Information, Limited
  • ISSN: 0268-7615
  • Serial URL: http://www.airlinebusiness.com

Subject/Index Terms

• TRT Terms: Air transportation; Air travel; Customer service; Passenger service
• Subject Areas: Aviation; Passenger Transportation;

Filing Info

• Accession Number: 00913992
• Record Type: Publication
• Source Agency: Northwestern University, Evanston
• Files: TLIB
• Created Date: Aug 27 2002 12:00AM