SERVICE RECOVERY IN THE AIR CARGO BUSINESS: ACTION INSTEAD OF REACTION.

No abstract provided.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Supplemental Notes:
  • HANDBOOK OF AIRLINE MARKETING / EXECUTIVE EDITORS, GAIL F. BUTLER, MARTIN R. KELLER. -- 1ST ED. -- [WASHINGTON, D.C.]: AVIATION WEEK GROUP, C1998. -- P. 173-181: ILL.
• Authors:
  • PAI, SANG-WOO
  • TREFZGER, DETLEF
• Publication Date: 1998

Language

• English

Media Info

• Serial:
  • HANDBOOK OF AIRLINE MARKETING / EXECUTIVE EDITORS, GAIL F. BUTLER, MARTIN R. KELLER. -- 1ST ED. --
  • Publisher: Northwest Airlines

Subject/Index Terms

• TRT Terms: Air cargo; Customer service; Marketing
• Subject Areas: Freight Transportation;

Filing Info

• Accession Number: 00884987
• Record Type: Publication
• Source Agency: Northwestern University, Evanston
• Files: TLIB
• Created Date: Jul 9 1998 12:00AM