MODELING PROCESS MANAGEMENT IN CONSTRUCTION

Total Quality Management (TQM) has received considerable attention in the construction industry. A major tenet of TQM is continuous process improvement. In this paper, the process concept is a major focus. A process management model is developed, and then investigated, in two different contexts: companies and projects. The paper addresses relationships between process management elements, defined in terms of planning, control, and improvement, and four TQM concepts--process focus, teamwork, TQM tools, and training--that influence the management of processes. The model is evaluated using a survey research design. Data are collected from construction industry executives and managers representing 50 companies involved in the design and construction of facilities. Statistical analysis is performed to examine hypothesized relationships between process management elements, TQM concepts, and process performance. Based on the results, practical applications and future research issues related to process management and TQM are discussed.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/0742597X
• Corporate Authors:

  American Society of Civil Engineers

  345 East 47th Street
  New York, NY  United States  10017-2398
• Authors:
  • Soares, J
  • Anderson, S
• Publication Date: 1997-9

Language

• English

Media Info

• Features: Appendices; Figures; References; Tables;
• Pagination: p. 45-53
• Serial:
  • Journal of Management in Engineering
  • Volume: 13
  • Issue Number: 5
  • Publisher: American Society of Civil Engineers
  • ISSN: 0742-597X
  • Serial URL: http://ascelibrary.org/loi/jmenea

Subject/Index Terms

• TRT Terms: Construction industry; Construction management; Data collection; Executives; Improvements; Management; Mathematical models; Performance; Planning; Process control; Professional personnel; Quality control; Surveys; Total quality management
• Uncontrolled Terms: Models; Process management
• Old TRIS Terms: Management methods
• Subject Areas: Administration and Management; Construction; Highways; Planning and Forecasting; I10: Economics and Administration; I50: Construction and Supervision of Construction;

Filing Info

• Accession Number: 00742166
• Record Type: Publication
• Files: TRIS
• Created Date: Nov 1 1997 12:00AM