SELF-DIRECTED HIGHWAY MAINTENANCE TEAMS: SUMMARY OF EXPERIENCES AND LESSONS LEARNED DURING THE FIRST FIVE YEARS 1990-1995

On October 1, 1990, 22 Oregon Department of Transportation (ODOT) section crews scattered across Central Oregon from the Washington border on the north to the California border on the south, reported to their maintenance stations. For the first time in the 75-year history of ODOT, there was no boss. That morning, each crew was expected to think, plan and produce results. Under the new culture, it was expected that employees would feel empowered to make decisions, feel better about their work and advance innovations. The goals and objectives of this program were to: Improve customer satisfaction of highway maintenance; Measure productivity increases through a performance measurement matrix and benchmarking system: Implement a pay for performance concept in state government; Strive for a proactive, high-morale work force; and Eliminate an entitlement work culture, and if necessary openly compete with the private sector. This report presents the results of a literature review of the key issues related to teams and the lessons learned during the first five years of the program.

• Record URL:
  • https://onlinepubs.trb.org/Onlinepubs/trcircular/475/475-002.pdf
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/00978515
• Supplemental Notes:
  • This paper was presented at the workshop by Jerry Baggett. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
• Corporate Authors:

  Transportation Research Board

  500 Fifth Street, NW
  Washington, DC  United States  20001
• Authors:
  • McAniff, R
  • ALLEN, D
• Conference:
  • 11th Equipment Management Workshop
  • Location: Syracuse, New York
  • Date: 1996-6-23 to 1996-6-26
• Publication Date: 1997-7

Language

• English

Media Info

• Media Type: Digital/other
• Pagination: p. 25-27
• Monograph Title: 11TH EQUIPMENT MANAGEMENT WORKSHOP, SYRACUSE, NEW YORK, JUNE 23-26, 1996
• Serial:
  • Transportation Research Circular
  • Issue Number: 475
  • Publisher: Transportation Research Board
  • ISSN: 0097-8515

Subject/Index Terms

• TRT Terms: Competition; Customer satisfaction; Customers; Equipment; Guides to the literature; Highway maintenance; Literature reviews; Maintenance; Management; Measurement; Morale; Performance; Productivity; State departments of transportation; Workforce; Working conditions; Workshops
• Uncontrolled Terms: Equipment management
• Geographic Terms: Oregon
• Old TRIS Terms: Pay for performance; Self-directed maintenance teams
• Subject Areas: Administration and Management; Highways; Maintenance and Preservation; I10: Economics and Administration; I60: Maintenance;

Filing Info

• Accession Number: 00742018
• Record Type: Publication
• Files: TRIS, TRB
• Created Date: Oct 31 1997 12:00AM