PASSENGER FOCUS KEEPS RAILWAY ON TRACK..

SUBTITLE: THE CUSTOMER SERVICE CULTURE AT HONG KONG MASS TRANSIT RAILWAY CORPORATION.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Supplemental Notes:
  • MANAGEMENT DECISION, V. 32, NO. 5 (1994), P. 39-40.
• Publication Date: 1994

Language

• English

Media Info

• Serial:
  • MANAGEMENT DECISION
  • Publisher: FEDERAL EXPRESS CORPORATION.

Subject/Index Terms

• TRT Terms: Customer service; Employees; Rapid transit
• Geographic Terms: Hong Kong (China)
• Subject Areas: Public Transportation; Society;

Filing Info

• Accession Number: 00848840
• Record Type: Publication
• Source Agency: Northwestern University, Evanston
• Files: TLIB
• Created Date: Dec 12 1994 12:00AM