PASSENGER BEHAVIOR AND DESIGN OF AIRPORT TERMINALS

The main deficiency in current terminal design methodology relates to the lack of empirically based information regarding passenger behavior and passenger requirements in airport terminals. This is exacerbated by tha fact that airport planners do not have an adequate model of passenger behavior. This paper describes a research program that has attempted to alleviate these problems. The basis of the research has been the development of a design procedure and rationale capable of explicity catering to the requirements of all terminal users. This approach will enable the airport planner to define levels of service to suit both the extent of passenger flow and the operational characteristics of the terminal. The central theme of the design methodology was the development of a set of linked analyticl queuing models that can act as a framework for interpreting the processing activities of terminal users. This approach was complemented by an extensive survey of pssenger behavior at an airport terminal. The survey was designed to both validate the modeling approach ans test some general hypotheses about how various passenger groups spend their time in airport terminals. The latter aspect is dealt with in a discussion of some of the design implications of observed passenger behavior. /Author/

• Record URL:
  http://onlinepubs.trb.org/Onlinepubs/trr/1976/588/588-004.pdf
• Record URL:
  https://scholar.google.com/scholar_lookup?title=PASSENGER+BEHAVIOR+AND+DESIGN+OF+AIRPORT+TERMINALS&author=N.+Ashford&author=N.+Hawkins&author=M.+O%27LEARY&author=D.+Bennetts&author=P.+McGinity&publication_year=1976
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/0309025540
• Supplemental Notes:
  • Publication of this paper sponsored by Special Committee on Air Transport Activities of the Transportation Research Board. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
• Authors:
  • Ashford, N
  • Hawkins, N M
  • O'LEARY, M
  • Bennetts, D
  • McGinity, P D
• Publication Date: 1976

Media Info

• Media Type: Print
• Features: Figures; References; Tables;
• Pagination: pp 18-26
• Monograph Title: Airport and air transport planning
• Serial:
  • Transportation Research Record
  • Issue Number: 588
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Airport planning; Airports; Behavior; Data collection; Design methods; Freight terminals; Intermodal terminals; Level of service; Methodology; Passengers; Queuing; Structural design; Surveys; Time studies
• Uncontrolled Terms: Airport design
• Subject Areas: Aviation; Design; Freight Transportation; Passenger Transportation; Planning and Forecasting; Terminals and Facilities;

Filing Info

• Accession Number: 00159711
• Record Type: Publication
• ISBN: 0309025540
• Files: TRIS, TRB
• Created Date: Sep 20 1977 12:00AM