MEASURING SERVICE DELIVERED BY TRANSPORTATION TERMINALS

A procedure for deriving an index of the adequacy of a design to provide a particular service is introduced and applied to the evaluation of passenger transportation terminal designs. The concept of the service rendered by a transportation terminal or facility is defined as the rendering of assistance to the users of the facility to safisfy their needs and purposes. The index presented here takes account of all the movements of a passenger from the moment of arrival at the terminal to his departure. All of the design features and impacts on service flow and organization are reflected in the index. The index combines all these occurrences in a logically and intuitively satisfactory way that may be tested against user valuations and refined until index and valuations consistently agree. The determination of the ratio of number active and number helped, and the calculation of the index of service is detailed.

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• Supplemental Notes:
  • Publication of this paper sponsored by Committee on Intermodal Transfer Facilities.
• Authors:
  • Perilla, Oscar
• Publication Date: 1976

Media Info

• Media Type: Print
• Features: References; Tables;
• Pagination: pp 32-34
• Monograph Title: Transit facility operations
• Serial:
  • Transportation Research Record
  • Issue Number: 614
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Bus transit; Commuter service; Design; Indexes (Information management); Intermodal terminals; Level of service; Measurement; Measures of effectiveness; Needs assessment; Passenger service; Passengers; Planning
• Uncontrolled Terms: Service; User needs
• Old TRIS Terms: Bus services
• Subject Areas: Design; Highways; Operations and Traffic Management; Passenger Transportation; Planning and Forecasting; Public Transportation; Railroads; Terminals and Facilities;

Filing Info

• Accession Number: 00159601
• Record Type: Publication
• ISBN: 0309025907
• Files: TRIS, TRB
• Created Date: Dec 8 1981 12:00AM