This toolkit identifies an array of management principles and techniques, for use by small urban and rural public transportation providers, to assist in managing their transportation services and resources effectively. The toolkit has two parts: a guidebook and a self-assessment tool. The guidebook introduces the idea of customer-driven transit service attributes and includes general management philosophies. Also included in the guidebook are exemplary practices and "how to" instructions for some topics. Additional sections describing "rules of thumb" or "things to avoid" are included for some management processes. Each chapter of the guidebook discusses a customer-service attribute and how it can be measured and tracked. Some of the customer-service attributes are reliability, safety/security, convenience/accessibility, comfort/cleanliness, and affordability. The guidebook also includes four chapters on the "cross-cutting" topics, including operations management, risk management, vehicle maintenance, and procurement. The self-assessment tool on disk, that accompanies this report, is designed to give the user a baseline or current picture of the status of the transit system.

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    • Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
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    Transportation Research Board

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  • Publication Date: 1999


  • English

Media Info

  • Features: Appendices; Figures; References;
  • Pagination: 240 p.
  • Serial:
    • TCRP Report
    • Issue Number: 54
    • Publisher: Transportation Research Board
    • ISSN: 1073-4872

Subject/Index Terms

Filing Info

  • Accession Number: 00778909
  • Record Type: Publication
  • ISBN: 0309066115
  • Report/Paper Numbers: Project G-5 FY'96
  • Files: TRIS, TRB, ATRI
  • Created Date: Nov 19 1999 12:00AM