AN EVALUATION OF THE CAMBRIDGE TELEWORK CENTER

This report summarizes an evaluation of the first year of the Cambridge Telework Center, where Minnesota Department of Transportation employee volunteers work one or two days a week instead of commuting to Twin Cities sites. Researchers surveyed participants and their supervisors at the beginning of their involvement, six months later, and a year later. The surveys asked questions about commuting time and distance, expectations about and experiences with telework, job satisfaction and other work attitudes, job performance, day-to-day operations at Cambridge, and other issues. The Telework Center reduces commuting time and distance by a per day average of 32 mi (51.5 km) and 74 minutes. In the first survey, participants and supervisors expected to see improvements in a wide variety of areas, including quality and quantity of work, job satisfaction, and reduced stress. One year later, the two groups reported that most of these expectations were met, and they rated their telework experience as positive. However, according to direct measurements, teleworker job satisfaction and commitment to the organization remained unchanged from the program's start to one year later. The same proved true with job performance.

• Record URL:
  • https://ntlrepository.blob.core.windows.net/lib/15000/15800/15870/PB2000101310.pdf
• 
• Corporate Authors:

  University of Minnesota, Minneapolis

  Industrial Relations Center, 321 19th Avenue, South
  Minneapolis, MN  United States  55455-0438

  Minnesota Department of Transportation

  395 John Ireland Boulevard
  St Paul, MN  United States  55155
• Authors:
  • Sackett, P R
• Publication Date: 1998-1

Language

• English

Media Info

• Pagination: 38 p.

Subject/Index Terms

• TRT Terms: Attitudes; Employee participation; Employees; Human resources management; Job satisfaction; Personnel performance; State departments of transportation; Supervisors; Surveys; Telecommuting centers; Travel time; Trip length
• Uncontrolled Terms: Telework
• Geographic Terms: Minnesota; Twin Cities Metropolitan Area (Minnesota)
• Subject Areas: Administration and Management; Highways; Planning and Forecasting; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 00780272
• Record Type: Publication
• Report/Paper Numbers: MN/RC-1999-24,, Final Report
• Files: NTL, TRIS, ATRI, STATEDOT
• Created Date: Dec 15 1999 12:00AM