QUALITY MANAGEMENT IN TURNKEY PROJECTS

This paper presents a new but recently tested method by which a transit agency can provide quality management and assurance within the constraints of a turnkey project. Turnkey projects can and have taken many forms but, by definition, all forms of turnkey involve a devolution of responsibility for key management roles from the transit agency to the turnkey contractor. As such the transit agency finds itself ultimately responsible for ensuring that certain functions are performed but with no day to day control over these functions. Quality management is one such function. The challenge for the transit agency is how to fulfill its quality assurance obligations to the general public and to any government funding agency when it is the contractor who is responsible for both quality control and quality assurance. This paper describes a solution to this challenge. The solution involves setting the transit agency up in a formal auditing and oversight role. This approach enables the transit agency to maintain a degree of control without absolving the contractor from responsibility for the successful performance of the work.

• Supplemental Notes:
  • Full Conference proceedings available only on CD.
• Corporate Authors:

  American Public Transportation Association

  1201 New York Avenue, NW
  Washington, DC    20005
• Authors:
  • Hill, T W
• Conference:
  • Proceedings of the 1998 Rapid Transit Conference
  • Location: San Diego, California
  • Date: 1998-6-7 to 1998-6-11
• Publication Date: 1998

Language

• English

Media Info

• Pagination: 6p

Subject/Index Terms

• TRT Terms: Auditing; Contracting; Contractors; Oversight; Quality assurance; Quality control; Transit authorities
• Uncontrolled Terms: Turnkey systems
• Subject Areas: Administration and Management; Law; Public Transportation;

Filing Info

• Accession Number: 00769769
• Record Type: Publication
• Report/Paper Numbers: Volume 2
• Files: TRIS
• Created Date: Sep 23 1999 12:00AM