PRODUCTIVITY AND QUALITY RELATIONSHIPS: A SYNOPSIS OF A PRELIMINARY INVESTIGATION

This exploratory study investigates productivity and quality relationships in the airline industry. A major finding is that increased network density has a greater favorable impact on transportation quality and costs than does capacity utilization. Additionally, transportation productivity should not be confused with input efficiency. Both can be traded off against each other since higher input costs can rsult in lower output costs and better output quality. Implications for transportation policy and managerial practice are discussed.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/2642359
• Corporate Authors:

  Transportation Research Forum

  11250-8 Roger Bacon Drive, Suite 8
  Reston, VA  United States  20190
• Authors:
  • Ozment, J
  • Morash, E A
• Conference:
  • Transportation Research Forum 38th Annual Meeting, Proceedings.
  • Location: San Antonio, Texas
  • Date: 1996-10-17 to 1996-10-19
• Publication Date: 1996-10

Language

• English

Media Info

• Features: References;
• Pagination: p. 33-37
• Serial:
  • Constructor
  • Publisher: Associated General Contractors of America
  • ISSN: 0162-6191

Subject/Index Terms

• TRT Terms: Airlines; Managerial personnel; Output; Productivity; Quality of service
• Subject Areas: Aviation; Society;

Filing Info

• Accession Number: 00766542
• Record Type: Publication
• Files: TRIS
• Created Date: Jul 12 1999 12:00AM