CUSTOMER SERVICE: PUBLIC WORKS DEPARTMENT MEETS THE CHALLENGE

In the past, public works agencies met the maintenance needs of the citizens and elected leaders by performing work needed to maintain public facilities based on their expertise and experience while they also responded to exernal requests to upkeep public facilities. However, as the public has become more enlightened on the cost to maintain roads and other infrastructure, and the public has become more demanding of their public officials to use their tax dollars efficiency, the situation has changed. This article describes how the city of South Gate, California has met these challenges in the Public Works Department.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/1606878
• Corporate Authors:

  Public Works Journal Corporation

  200 South Broad Street
  Ridgewood, NJ  United States  07451
• Authors:
  • Biery, J A
  • Comstock, J
  • Lorick, H C
• Publication Date: 1997-3

Language

• English

Media Info

• Pagination: p. 41-43
• Serial:
  • Public Works
  • Volume: 128
  • Issue Number: 3
  • Publisher: Hanley Wood
  • ISSN: 0033-3840
  • Serial URL: http://www.pwmag.com

Subject/Index Terms

• TRT Terms: Customer service; Facilities; Maintenance management; Public works departments
• Geographic Terms: California
• Old TRIS Terms: Maintenance administration
• Subject Areas: Highways; Maintenance and Preservation; Planning and Forecasting; I60: Maintenance;

Filing Info

• Accession Number: 00734970
• Record Type: Publication
• Files: TRIS
• Created Date: Mar 25 1997 12:00AM