PENNSYLVANIA LOCAL TECHNICAL ASSISTANCE PROGRAM (LTAP) EVALUATION REPORT - 1997 LTAP EVALUATION

This report documents the results from the 1997 Local Technical Assistance Program (LTAP) Customer Service Survey (CSS) and the 1997 LTAP Benchmarking Questionnaire. The CSS was a survey distributed to local municipal officials. It asked questions covering the four LTAP service areas - training, technical assistance, publications and outreach. The results and recommendations from the CSS are included in the evaluation. The benchmarking questionnaire was sent to six peer LTAP centers - California, Florida, Kentucky, Minnesota, New Mexico, and Texas. The benchmarking questionnaire asked peer LTAP centers questions regarding the four LTAP service areas. The recommendations and results are included in the evaluation.

• Corporate Authors:

  Pennsylvania Department of Transportation

  Bureau of Planning and Research, Forum Place, 555 Walnut Street
  Harrisburg, PA  United States  17101-1900

  Federal Highway Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Ojeda, D T
• Publication Date: 1997-12

Language

• English

Media Info

• Features: Appendices;
• Pagination: 73 p.

Subject/Index Terms

• TRT Terms: Alternatives analysis; Customer service; Data collection; Documents; Evaluation and assessment; Local government; Marketing; Questionnaires; Recommendations; Surveys; Technical assistance; Training
• Identifier Terms: Local Technical Assistance Program
• Uncontrolled Terms: Publications
• Geographic Terms: California; Florida; Kentucky; Minnesota; New Mexico; Pennsylvania; Texas
• Subject Areas: Administration and Management; Data and Information Technology; Education and Training; Highways; Research; I10: Economics and Administration;

Filing Info

• Accession Number: 00748238
• Record Type: Publication
• Report/Paper Numbers: FHWA-PA-97-013-SS-058, Final Report
• Files: TRIS, USDOT, STATEDOT
• Created Date: Apr 21 1998 12:00AM