SERVICE RELIABILITY REENGINEERING

The author discusses railroad operations in the "old days", and how they have changed. He describes the services since he joined CSX Transportation in 1992. He specifically addresses the concept of reengineering, which involves radical changes in the core processes in railroad operations, and is always focused on the external customer.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/10527524
• Supplemental Notes:
  • These proceedings, Volume 8 of the TRF 36th Annual Conference, were funded for publication by the UPS Foundation.
• Corporate Authors:

  Transportation Research Forum

  11250-8 Roger Bacon Drive, Suite 8
  Reston, VA  United States  20190
• Authors:
  • Stephenson, J
• Conference:
  • Transportation Research Forum, Post-Meeting Proceedings, 36th Annual Meeting, Volume 8
  • Location: Daytona Beach, Florida
  • Date: 1994-11-3 to 1994-11-5
• Publication Date: 1994

Language

• English

Media Info

• Pagination: p. 19-31
• Serial:
  • Publication of: Transportation Research Forum
  • Publisher: Transportation Research Forum
  • ISSN: 1052-7524

Subject/Index Terms

• TRT Terms: Core samples; Customers; History; Level of service; Materials processing; Operations; Railroad transportation; Railroads; Reliability
• Uncontrolled Terms: Reengineering; Service; Services
• Old TRIS Terms: Changes; Core processes
• Subject Areas: Administration and Management; History; Railroads;

Filing Info

• Accession Number: 00727111
• Record Type: Publication
• Report/Paper Numbers: Volume 8
• Files: TRIS
• Created Date: Oct 23 1996 12:00AM