MODELING DISPATCHER WORKLOAD TO SUPPORT SERVICE DELIVERY PROCESS RE-ENGINEERING

Previous efforts to optimize railroad dispatching has focused on using high-tech approaches to minimize train delay and dispatcher workload. CSXT is in the process of examining and re-engineering the service delivery process, including train dispatching. This study attempts to quantify factors that contribute to train dispatcher delay in an effort to improve service reliability. A stepwise linear regression was used to isolate key factors that influence dispatcher workload. Results indicate that the major contributor to dispatcher train delay is the physical makeup of the territory rather than the traffic volume and type that the dispatcher must deal with. These findings indicate that dispatcher train delay can be minimized with a realignment of the territory.

• Corporate Authors:

  Transportation Research Forum

  11250-8 Roger Bacon Drive, Suite 8
  Reston, VA  United States  20190
• Authors:
  • Rinker, D W
  • Anderson, B P
• Conference:
  • Transportation Research Forum, 36th Annual Conference, 2 volumes
  • Location: Daytona Beach, Florida
  • Date: 1994-11-3 to 1994-11-5
• Publication Date: 1994

Language

• English

Media Info

• Features: Figures; References; Tables;
• Pagination: p. 395-405

Subject/Index Terms

• TRT Terms: Delivery service; Dispatchers; Dispatching; Level of service; Linear regression analysis; Mathematical models; Railroad trains; Railroad transportation; Reliability; Traffic delays; Train operations; Workload
• Uncontrolled Terms: Models; Service; Train delays
• Subject Areas: Railroads; Vehicles and Equipment;

Filing Info

• Accession Number: 00727079
• Record Type: Publication
• Report/Paper Numbers: Volume 1
• Files: TRIS
• Created Date: Oct 17 1996 12:00AM