SATISFYING THE (INTERNAL AND EXTERNAL) CUSTOMER. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT
This presentation is a case study of the Utah Transit Authority's experience with total quality management (TQM). The Utah Transit Authority employs the TQM concepts of putting customers first, recognizing and rewarding well-performing employees, and streamlining administrative tasks.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/issn/00978515
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Supplemental Notes:
- Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
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Corporate Authors:
500 Fifth Street, NW
Washington, DC United States 20001 -
Authors:
- Pingree, J C
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Conference:
- Public Transportation Management and Planning in a Rapidly Changing Environment: Strategies for Survival
- Location: Irvine, California
- Date: 1995-7-27 to 1995-7-29
- Publication Date: 1996-4
Language
- English
Media Info
- Media Type: Digital/other
- Pagination: p. 38-40
- Monograph Title: PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING IN A RAPIDLY CHANGING ENVIRONMENT: STRATEGIES FOR SURVIVAL. TRANSPORTATION RESEARCH BOARD WORKSHOP, IRVINE, CALIFORNIA, JULY 27-29, 1995. SUMMARY OF PROCEEDINGS
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Serial:
- Transportation Research Circular
- Issue Number: 460
- Publisher: Transportation Research Board
- ISSN: 0097-8515
Subject/Index Terms
- TRT Terms: Case studies; Management; Public transit; Quality control; Total quality management; Workshops
- Identifier Terms: Utah Transit Authority
- Old TRIS Terms: Transit management
- Subject Areas: Administration and Management; Highways; Planning and Forecasting; Public Transportation;
Filing Info
- Accession Number: 00722607
- Record Type: Publication
- Files: TRIS, TRB
- Created Date: Jun 20 1996 12:00AM