RETHINKING THE MANAGEMENT OF TRANSIT. PRESENTATION AT WORKSHOP SESSION ON: OPPORTUNITY AND FEASIBILITY OF CHANGING TRANSIT MANAGEMENT
This presentation reports on the progress of Transit Cooperative Research Program (TCRP) project F-3, "Total Quality Management in Public Transportation". The objectives of the project were to identify, evaluate, and recommend applications of potentially successful methods of implementing total quality management (TQM) in public transportation to increase ridership through improved customer satisfaction, to increase productivity, and to reduce costs. Project researchers worked with a number of transit properties to introduce and apply TQM. Each agency was unique in its characteristics, providing an opportunity to assess the effectiveness of TQM concepts in many different settings.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/issn/00978515
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Supplemental Notes:
- Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
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Corporate Authors:
500 Fifth Street, NW
Washington, DC United States 20001 -
Authors:
- MacDorman, L
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Conference:
- Public Transportation Management and Planning in a Rapidly Changing Environment: Strategies for Survival
- Location: Irvine, California
- Date: 1995-7-27 to 1995-7-29
- Publication Date: 1996-4
Language
- English
Media Info
- Media Type: Digital/other
- Pagination: p. 35-38
- Monograph Title: PUBLIC TRANSPORTATION MANAGEMENT AND PLANNING IN A RAPIDLY CHANGING ENVIRONMENT: STRATEGIES FOR SURVIVAL. TRANSPORTATION RESEARCH BOARD WORKSHOP, IRVINE, CALIFORNIA, JULY 27-29, 1995. SUMMARY OF PROCEEDINGS
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Serial:
- Transportation Research Circular
- Issue Number: 460
- Publisher: Transportation Research Board
- ISSN: 0097-8515
Subject/Index Terms
- TRT Terms: Management; Measures of effectiveness; Public transit; Quality control; Total quality management; Workshops
- Uncontrolled Terms: Effectiveness
- Old TRIS Terms: Tcrp project f-3; Transit cooperative research program; Transit management
- Subject Areas: Administration and Management; Highways; Planning and Forecasting; Public Transportation;
Filing Info
- Accession Number: 00722606
- Record Type: Publication
- Files: TRIS, TRB
- Created Date: Jun 20 1996 12:00AM