KANSAS CITY, MISSOURI PUBLIC WORKS CREED/EQWIP PROCESS
Creed and missions statements are often initiated and crafted by managers who subsequently encourage their employees to accept them. The Kansas City, Missouri Public Works Department Creed statement was, instead, the result of a grassroots approach. Employees themselves developed a method which subsequently determined their personal and professional values, ideas and opinions. The latter were not only blended into a Creed statement but eventually evolved into a Total Quality Management (TQM) Process or what Public Works employees refer to as their Employee Quality Work Improvement Process (EQWIP). This paper outlines the Kansas City, Missouri Public Works Department's Creed/EQWIP development process.
- Digital Copy:
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Supplemental Notes:
- The papers in this publication were duplicated from camera-ready copy provided by the authors and have not undergone the formal TRB peer review process or editing.
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Corporate Authors:
500 Fifth Street, NW
Washington, DC United States 20001 -
Authors:
- Bromberg, R
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Conference:
- Invitational Workshop on Performing Highway Maintenance Using Total Quality Management
- Location: Whitefish, Montana
- Date: 1995-5-21 to 1995-5-23
- Publication Date: 1995-12
Language
- English
Media Info
- Pagination: p. F1-9
Subject/Index Terms
- TRT Terms: Employee participation; Highway maintenance; Management; Public works departments; Quality control; Total quality management; Workshops
- Geographic Terms: Kansas City (Missouri)
- Subject Areas: Administration and Management; Highways; Maintenance and Preservation; I60: Maintenance;
Filing Info
- Accession Number: 00722453
- Record Type: Publication
- Files: TRIS, TRB
- Created Date: May 30 1996 12:00AM