CONNECTING RANDOM ACTS OF QUALITY: GLOBAL SYSTEM STANDARD
Total quality management (TQM) is a strategy within the global design and construction industry to move closer to consistently satisfied clients and project profits. For many, the International Organization for Standardization's (ISO) measurement framework--ISO 9000--coupled with TQM principles is prviding a new platform for charting organizational success. The quality age is entering the measurement phase. TQM applies common sense, but not by accident. Most successful organizations today plan for quality by creating strategies, developing and implementing plans, setting policy, and reinforceing them in daily work. Measurement is a way of tracking success and ISO 9000 is the international tool of choice.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/issn/0742597X
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Corporate Authors:
American Society of Civil Engineers
345 East 47th Street
New York, NY United States 10017-2398 -
Authors:
- Hayden Jr, W M
- Publication Date: 1996-5
Language
- English
Media Info
- Features: Appendices; Figures; References; Tables;
- Pagination: p. 34-44
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Serial:
- Journal of Management in Engineering
- Volume: 12
- Issue Number: 3
- Publisher: American Society of Civil Engineers
- ISSN: 0742-597X
- Serial URL: http://ascelibrary.org/loi/jmenea
Subject/Index Terms
- TRT Terms: Evaluation; Implementation; Management; Measures of effectiveness; Policy; Quality control; Quality of work; Strategic planning; Total quality management
- Subject Areas: Administration and Management; Highways; Policy; Research; I10: Economics and Administration;
Filing Info
- Accession Number: 00721161
- Record Type: Publication
- Files: TRIS
- Created Date: May 29 1996 12:00AM