THE NORTH DAKOTA ELEVATOR INDUSTRY AND RAIL CARRIERS' CUSTOMER SERVICE

The purpose of this study is to encourage competition among rail carriers by facilitating communications between North Dakota elevators and their rail carriers regarding customer service issues. By conveying marketing and customer service information for the four railroads, the competition for business originating from North Dakota elevators may be enhanced. Two primary sources of data for this study are 1. the North Dakota Public Service Commission grain movement database and 2. a 1995 survey of North Dakota elevator managers.

• Record URL:
  https://www.ugpti.org/resources/reports/details.php?id=439
• Corporate Authors:

  Upper Great Plains Transportation Institute

  North Dakota State University
  1320 Albrecht Boulevard
  Fargo, ND  United States  581052
• Authors:
  • Vachal, K
• Publication Date: 1995-12

Language

• English

Media Info

• Media Type: Digital/other
• Features: Appendices; Figures; References; Tables;
• Pagination: 55 p.

Subject/Index Terms

• TRT Terms: Competition; Customer service; Elevators; Grain elevators; Marketing; Railroad transportation; Railroads
• Geographic Terms: North Dakota
• Subject Areas: Environment; Railroads;

Filing Info

• Accession Number: 00724587
• Record Type: Publication
• Report/Paper Numbers: MPC Rpt No. 95-51
• Files: TRIS
• Created Date: Aug 16 1996 12:00AM