ASSESSING EFFECTIVENESS OF LIGHT RAIL TRANSIT SYSTEMS: AN APPLICATION OF MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA
Light rail transit (LRT) has recently become an attractive urban transit system alternative in the United States. To enhance this momentum of increasing public acceptability, LRT quality and performance should be continuously improved by implementing principles of total quality management and closely monitored through the use of systematic evaluation methods. A structure and framework for conducting an internal assessment of quality and performance of an LRT system using the Malcolm Baldrige National Quality Award (MBNQA) criteria are presented. This approach is applied in an LRT case study as a self-assessment of LRT operations in the Santa Clara County Transit District (SCCTD). The self-assessment examination form was developed using the 1994 MBNQA examination criteria. The majority of SCCTD Quality Council members reported that the MBNQA criteria-based self-assessment methodology was a useful tool for evaluating the status of quality and performance of LRT operations, as well as for suggesting areas for improvement.
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Availability:
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Supplemental Notes:
- Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
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Corporate Authors:
500 Fifth Street, NW
Washington, DC United States 20001 -
Authors:
- Dean, B V
- PARK, T
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Conference:
- Seventh National Conference on Light Rail Transit: Building on Success--Learning from Experience
- Location: Baltimore, Maryland
- Date: 1995-11-12 to 1995-11-15
- Publication Date: 1995
Language
- English
Media Info
- Media Type: Digital/other
- Features: Figures; References; Tables;
- Pagination: p. 315-326
- Monograph Title: SEVENTH NATIONAL CONFERENCE ON LIGHT RAIL TRANSIT, BALTIMORE, MARYLAND, NOVEMBER 12-15, 1995. VOLUME 1
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Serial:
- Transportation Research Board Conference Proceedings
- Volume: 1
- Issue Number: 8
- Publisher: Transportation Research Board
- ISSN: 1073-1652
Subject/Index Terms
- TRT Terms: Awards; Case studies; Conferences; Evaluation and assessment; Light rail transit; Management; Monitoring; Performance; Quality control; Total quality management
- Uncontrolled Terms: Quality
- Geographic Terms: Santa Clara County (California)
- Old TRIS Terms: Malcolm baldrige national quality award criteria
- Subject Areas: Administration and Management; Highways; Public Transportation;
Filing Info
- Accession Number: 00716792
- Record Type: Publication
- ISBN: 0309061520
- Files: TRIS, TRB
- Created Date: Jan 30 1996 12:00AM