THE DESIGN AND CONSTRUCTION OF A TQM RAMP-UP TO ACHIEVE TCS
This paper is presented in two phases, first the "planning and design" phase components to move Total Quality Management (TQM) from the exploratory phase through the decision and development phase; and then the "construction" phase component moving TQM beyond awareness into the implementation phase within a major Canadian transportation engineering firm. The key elements of TQM are: Management Commitment; Quality Assurance; Quality Improvement; Staff Improvement and Client Satisfaction (Quality).
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Corporate Authors:
Transportation Association of Canada (TAC)
401-1111 Prince of Wales Drive
Ottawa, Ontario Canada -
Authors:
- Washuta, AMS
- HAYDEN, W M
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Conference:
- 1995 TAC Annual Conference Proceedings. Volume 4 - Quality Management, Customer Satisfaction and Service, and Government Commercialization Sessions
- Location: Victoria, British Columbia, Canada
- Date: 1995-10-22 to 1995-10-25
- Publication Date: 1995
Language
- English
Media Info
- Pagination: v.p.
Subject/Index Terms
- TRT Terms: Clients; Customer service; Employees; Engineering services; Quality of service; Transportation engineering
- Geographic Terms: Canada
- Subject Areas: Administration and Management; Highways; I10: Economics and Administration;
Filing Info
- Accession Number: 00720504
- Record Type: Publication
- Files: TRIS
- Created Date: Apr 11 1996 12:00AM