THE DESIGN AND CONSTRUCTION OF A TQM RAMP-UP TO ACHIEVE TCS

This paper is presented in two phases, first the "planning and design" phase components to move Total Quality Management (TQM) from the exploratory phase through the decision and development phase; and then the "construction" phase component moving TQM beyond awareness into the implementation phase within a major Canadian transportation engineering firm. The key elements of TQM are: Management Commitment; Quality Assurance; Quality Improvement; Staff Improvement and Client Satisfaction (Quality).

Language

  • English

Media Info

  • Pagination: v.p.

Subject/Index Terms

Filing Info

  • Accession Number: 00720504
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Apr 11 1996 12:00AM