EXPERIENCES OF INTRODUCING ISO 9000 AND TOTAL QUALITY MANAGEMENT IN UK SHIPBUILDING AND SHIP REPAIRING

This paper is based on the authors' experiences of the development and implementation of ISO 9000 Quality Management Systems (QMS) and Total Quality Management (TQM) programs in UK shipbuilding. Implementing ISO 9000 will have the greatest beneficial impact on a company's operations if, at the outset, it is clearly established as the first step towards changing the culture of the company to one of 'continuous improvement'. This must be part of the overall process of getting the business processes of the company under control as a prelude to improving their efficiency and then effectiveness. The reality of implementing both ISO 9000 and TQM, including conversion from AQAP-1 to BS 5750, are illustrated. The place of TQM in the context of transformational change programs is highlighted. The factors that influence the success of an effective change management program are described.

• Supplemental Notes:
  • Ship Production Symposium, Commercial Competitiveness for Small and Large North American Shipyards; 25-27 Jan 1995, Seattle, Washington, USA. Sponsored and publ by SNAME, USA. Pprs. Ppr 19 [19 p, 4 ref, 3 fig]
• Authors:
  • French, G
  • Eltringham, D
• Publication Date: 1995

Language

• English

Subject/Index Terms

• TRT Terms: Maritime industry; Quality assurance; Shipbuilding; Standards
• Uncontrolled Terms: Ship repair
• Subject Areas: Construction; Marine Transportation;

Filing Info

• Accession Number: 00717334
• Record Type: Publication
• Source Agency: British Maritime Technology
• Files: TRIS
• Created Date: Mar 4 1996 12:00AM