LEVEL-OF-SERVICE CONCEPT FOR EVALUATING PUBLIC TRANSPORT

A system of evaluating service variables common to all public transport modes is proposed so that an existing system may be managed or improved and a new system may be built on the basis of its ability to fulfill a desired level of service. The variables discussed are those directly perceived by the user regardless of mode: overall trip speed and en route delay and comfort factors associated with the vehicle including density, acceleration, jerk, temperature, air flow, and noise. Improving one or more of these measurable variables bears an associated cost and design requirement. Since better service is desirable in certain situations while average service is sufficient in others, levels of service A through F are adopted for each variable. In the proposed system, level of service is determined by the use of a weighted average of rankings assigned to individual factors. Within tolerable limits, 40 percent of the overall ranking should be based on speed and delay and 60 percent on comfort factors. When an individual comfort variable becomes intolerable, the entire ride is at service level F. Application of the procedure results in reasonable comparisons of both systems and individual trips within a system.

• Record URL:
  • http://onlinepubs.trb.org/Onlinepubs/trr/1974/519/519-008.pdf
• Summary URL:
  • http://scholar.google.com/scholar_lookup?title=LEVEL-OF-SERVICE+CONCEPT+FOR+EVALUATING+PUBLIC+TRANSPORT&author=H.+Botzow&publication_year=1974
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/03611981
• Supplemental Notes:
  • Prepared for the 53rd Annual Meeting of the Highway Research Board. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
• Corporate Authors:

  Transportation Research Board

  500 Fifth Street, NW
  Washington, DC  United States  20001
• Authors:
  • Botzow, H
• Conference:
  • 53rd Annual Meeting of the Highway Research Board
  • Location: Washington District of Columbia, United States
  • Date: 1974-1-21 to 1974-1-25
• Publication Date: 1974

Media Info

• Media Type: Digital/other
• Features: References; Tables;
• Pagination: p. 73-84
• Monograph Title: PUBLIC TRANSPORTATION PLANNING ISSUES
• Serial:
  • Transportation Research Record
  • Issue Number: 519
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Mode choice; Passenger comfort; Passenger service; Scheduling
• Subject Areas: Operations and Traffic Management; Passenger Transportation; Public Transportation; Railroads;

Filing Info

• Accession Number: 00097283
• Record Type: Publication
• ISBN: 0309023645
• Report/Paper Numbers: No. 522
• Files: TRIS, TRB
• Created Date: Jul 29 1981 12:00AM