EVALUATING PERFORMANCE AND SERVICE MEASURES FOR THE AIRPORT LANDSIDE

Before measuring the capacity of facilities of any transportation system, level of service must first be defined. Measuring airport terminal capacity has always been difficult to achieve, mainly because of this lack of definition. Presented in this paper is a concept for evaluating passengers' attitudes and their perception of and satisfaction with the quality of service at airport terminal facilities. By using this method, levels of service for airport facilities can be determined for different service measures associated with the performance of the system. When used in conjunction with capacity assessment techniques (e.g., simulation), this concept can facilitate the evaluation of operational performance of airport facilities.

• Record URL:
  http://onlinepubs.trb.org/Onlinepubs/trr/1991/1296/1296-003.pdf
• Record URL:
  https://scholar.google.com/scholar_lookup?title=EVALUATING+PERFORMANCE+AND+SERVICE+MEASURES+FOR+THE+AIRPORT+LANDSIDE&author=S.+Mumayiz&publication_year=1991
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/0309051029
• Supplemental Notes:
  • This paper appears in Transportation Research Record No. 1296, Airport Capacity and Operations 1991. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
• Authors:
  • Mumayiz, S A
• Publication Date: 1991

Media Info

• Features: Figures; References; Tables;
• Pagination: p. 23-30
• Monograph Title: Airport capacity and operations 1991
• Serial:
  • Transportation Research Record
  • Issue Number: 1296
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Airports; Attitudes; Level of service; Measurement; Passengers; Perception; Performance evaluations; Quality of service
• Old TRIS Terms: Landside
• Subject Areas: Aviation; Highways; Passenger Transportation; Planning and Forecasting; Safety and Human Factors; Terminals and Facilities;

Filing Info

• Accession Number: 00611830
• Record Type: Publication
• ISBN: 0309051029
• Files: TRIS, TRB
• Created Date: Aug 31 1991 12:00AM