USE OF TRAVELERS' ATTITUDES IN RAIL SERVICE DESIGN

In this paper, an analysis framework in which attitudinal data are used to support service design decisions for a public transportation system is described. An analysis of the riders' ratings identified the rail service performance weaknesses that limit ridership. The identification of strong monotonic relationships linking objective measures of rail performance to rider perceptions made it possible to forecast the impact of service improvements on travelers' service ratings and on mode choice to predict ridership changes. The analysis framework provides transit agencies with a tool both to diagnose deficiencies in the service provided to travelers and to evaluate the ridership impact of service improvements and marketing changes aimed at increasing ridership levels. The framework was applied to Chicago area commuter rail service to demonstrate its feasibility.

• Record URL:
  http://onlinepubs.trb.org/Onlinepubs/trr/1989/1221/1221-005.pdf
• Record URL:
  https://scholar.google.com/scholar_lookup?title=USE+OF+TRAVELERS%27+ATTITUDES+IN+RAIL+SERVICE+DESIGN&author=K.+Proussaloglou&author=F.+Koppelman&publication_year=1989
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/0309048168
• Supplemental Notes:
  • This paper appears in Transportation Research Record No. 1221, Research in Bus and Rail Transit Operations. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
• Authors:
  • Proussaloglou, Kimon E
  • Koppelman, Frank S
• Publication Date: 1989

Media Info

• Features: Figures; References; Tables;
• Pagination: p. 42-50
• Monograph Title: Research in bus and rail transit operations
• Serial:
  • Transportation Research Record
  • Issue Number: 1221
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Attitudes; Decision making; Forecasting; Impacts; Improvements; Level of service; Mode choice; Performance; Planning; Public transit; Railroad commuter service; Ridership
• Uncontrolled Terms: Service planning
• Geographic Terms: Chicago (Illinois)
• Old TRIS Terms: Modal selection
• Subject Areas: Highways; Planning and Forecasting; Public Transportation; Society;

Filing Info

• Accession Number: 00494726
• Record Type: Publication
• ISBN: 0309048168
• Files: TRIS, TRB
• Created Date: Jun 30 1990 12:00AM