SERVICE PERFORMANCE SURVEY OF IOWA'S DRIVER LICENSE STATIONS. FINAL REPORT

The Iowa Department of Transportation (Iowa DOT) conducted a survey to determine the quality of service it provides to Iowa residents who visit Iowa's driver license examining stations. A systematic sampling technique was used to select 3,800 driver licenses from those issued by the Iowa DOT in the 1988 calendar year. A survey questionnaire was mailed to the licensee's home address. The survey response rate was approximately 64%. The survey results indicate approximately 95% of those who responded are generally satisfied with the quality of service they received at the state's driver license examining stations. Approximately 80% rated the service as good.

• Corporate Authors:

  Iowa Department of Transportation

  800 Lincoln Way
  Ames, IA  United States  50010
• Authors:
  • Baig, S
• Publication Date: 1989-9

Media Info

• Features: Appendices;
• Pagination: 60 p.

Subject/Index Terms

• TRT Terms: Data collection; Driver licensing; Level of service; Quality control; Questionnaires; Surveys
• Uncontrolled Terms: Quality; Service
• Geographic Terms: Iowa
• Old TRIS Terms: Driver licensing stations
• Subject Areas: Administration and Management; Highways; Safety and Human Factors; I10: Economics and Administration;

Filing Info

• Accession Number: 00488705
• Record Type: Publication
• Files: TRIS, STATEDOT
• Created Date: Oct 31 1989 12:00AM