THE OTHER SIDE OF LIABILITY

This article discusses the complaint-based risk management system that addresses risk in general and low-severity risk in particular. It shows that by controlling and minimizing low-severity risk, resources can be managed more effectively in the battle to minimize high-severity risk. It also shows that using citizen complaints in the street management function is a very good public relations tool that can help promote the overall transportation function.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/614107147
• Corporate Authors:

  Institute of Transportation Engineers (ITE)

  Washington, DC  United States 
• Authors:
  • Randolph, D A
• Publication Date: 1989-5

Media Info

• Features: References; Tables;
• Pagination: p. 33-36
• Serial:
  • ITE Journal
  • Volume: 59
  • Issue Number: 5
  • Publisher: Institute of Transportation Engineers (ITE)
  • ISSN: 0162-8178
  • Serial URL: https://www.ite.org/publications/ite-journal/

Subject/Index Terms

• TRT Terms: Liability; Public relations; Risk management; Social values
• Uncontrolled Terms: Complaints
• Old TRIS Terms: Community values
• Subject Areas: Highways; Law; I10: Economics and Administration;

Filing Info

• Accession Number: 00485014
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 30 1989 12:00AM