DEALING WITH THE ANGRY PUBLIC. PROCEEDINGS OF THE 74TH ANNUAL ROAD SCHOOL HELD AT PURDUE UNIVERSITY, MARCH 8-10, 1988

Guidelines are given for handling citizen complaints received via telephone, correspondence or in person where content, the subject matter or cause for contact, need for a street light or fixing of a pothole, and style, how one handles the matter, are the two parts of such encounters.

• Corporate Authors:

  Purdue University

  School of Aeronautics and Astronautics
  West Lafayette, IN  United States  47907
• Authors:
  • Perry, T
• Publication Date: 1988

Media Info

• Pagination: p. 62-65
• Serial:
  • Engineering Bulletin of Purdue University
  • Issue Number: 159
  • Publisher: Purdue University

Subject/Index Terms

• TRT Terms: Attitudes; Highway maintenance; Physiological aspects; Public relations
• Subject Areas: Highways; Maintenance and Preservation; Safety and Human Factors; I10: Economics and Administration;

Filing Info

• Accession Number: 00484944
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 30 1989 12:00AM