CUSTOMER SERVICE PAYS OFF

Bombardier created a customer service unit to handle its contract with the New York City Transit Authority (NYCTA). To deliver and service the large number of cars required in a timely fashion required a communal effort between the railcar manufacturer and its major subcontractors. It shares a two-story brick building in Mount Vernon, NY with Westinghouse, New York Air Brake, and Safety Electric. Each firm is allowed to share in the decision-making process. The success of the New York venture has led to another contract with the Southeastern Pennsylvania Transportation Authority (SEPTA).

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/100980083
• Corporate Authors:

  Bobit Publishing Company

  2500 Artesia Boulevard
  Redondo Beach, CA  United States  90278
• Publication Date: 1987-1

Media Info

• Features: Photos;
• Pagination: 2 p.
• Serial:
  • Metro
  • Volume: 83
  • Issue Number: 1
  • Publisher: Bobit Publishing Company
  • ISSN: 10098-0083

Subject/Index Terms

• TRT Terms: Commuter cars; Industries; Joint use; Maintenance facilities; Transit authorities
• Old TRIS Terms: Joint facilities
• Subject Areas: Maintenance and Preservation; Public Transportation; Terminals and Facilities;

Filing Info

• Accession Number: 00471476
• Record Type: Publication
• Files: TRIS
• Created Date: Jul 31 1987 12:00AM