THEORY AND PRACTICE OF TRANSIT BUS MAINTENANCE PERFORMANCE MEASUREMENT

In this paper the role of performance measurement in a comprehensive system of maintenance management functions is summarized. It is pointed out that performance measurement is only valuable to the individual bus transit maintenance manager when performance measures seek to control the progress of the maintenance system toward performance objectives. Performance measurement should be a reflection of performance objectives. The paper also contains the results of a questionnaire administered to 92 maintenance managers of U.S. transit systems. The maintenance managers were asked to rank 36 candidate performance indicators. The resulting aggregate ranking showed a bias favoring simple indicators consisting of simple ratios or indexes and favoring indicators of two performance attributes, vehicle reliability and vehicle maintainability (essentially the cost and effort involved in maintaining vehicles). The bias towards only these two attributes may define a lack of balance in maintenance performance measurement practice.

• Record URL:
  • http://onlinepubs.trb.org/Onlinepubs/trr/1987/1140/1140-002.pdf
• Record URL:
  • https://scholar.google.com/scholar_lookup?title=THEORY+AND+PRACTICE+OF+TRANSIT+BUS+MAINTENANCE+PERFORMANCE+MEASUREMENT&author=T.+Maze&author=A.+Cook&publication_year=1987
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/0309046513
• Supplemental Notes:
  • Publication of this paper sponsored by Committee on Transit Bus Maintenance. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
• Authors:
  • Maze, Thomas H
  • COOK, ALLEN R
• Publication Date: 1987

Media Info

• Media Type: Print
• Features: Figures; References; Tables;
• Pagination: pp 18-29
• Monograph Title: Transit bus maintenance
• Serial:
  • Transportation Research Record
  • Issue Number: 1140
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Buses; Data collection; Maintenance management; Measurement; Performance; Questionnaires; Statistical bias; Strategic planning; Surveys; Vehicle maintenance
• Uncontrolled Terms: Bus maintenance
• Subject Areas: Administration and Management; Highways; Maintenance and Preservation; Public Transportation; Vehicles and Equipment; I96: Vehicle Operating Costs;

Filing Info

• Accession Number: 00469713
• Record Type: Publication
• ISBN: 0309046513
• Files: TRIS, TRB, ATRI
• Created Date: Jul 31 1988 12:00AM