REVITALIZATION OF PENNDOT: A CASE STUDY IN EFFECTIVE PUBLIC MANAGEMENT

The management case study describes the turnaround of a major public sector organization, the Commonwealth of Pennsylvania's Department of Transportation, or PennDOT. Over the past seven years PennDOT has been thoroughly transformed into a professionalized, service-oriented, high-performance transportation agency. Notorious ten years ago as a highly politicized agency that was unable to come to grips with the state's severe transportation problems, PennDOT now ranks as the best managed agency of Pennsylvania state government and is a leader nationally among departments of transportation.

• Corporate Authors:

  Pennsylvania State University, University Park

  Pennsylvania Transportation Institute, Transportation Research Building
  University Park, PA  United States  16802
• Authors:
  • Poister, T H
• Publication Date: 1986-12

Media Info

• Pagination: 119 p.

Subject/Index Terms

• TRT Terms: Administration; Economic efficiency; Productivity; State departments of transportation
• Uncontrolled Terms: Efficiency
• Subject Areas: Administration and Management; Economics; Highways; I10: Economics and Administration;

Filing Info

• Accession Number: 00472079
• Record Type: Publication
• Source Agency: National Technical Information Service
• Report/Paper Numbers: PTI-8611, PADOT/ORSS-86-031
• Files: TRIS
• Created Date: Jul 31 1988 12:00AM