EXTRABOARD SCHEDULING, WORKERS' COMPENSATION, AND OPERATOR STRESS IN PUBLIC TRANSIT: RESEARCH RESULTS AND MANAGERIAL IMPLICATIONS

The results of a year-long study of practices associated with employee absence in the transit industry are reported. The research focused on three subjects: extraboard scheduling, workers' compensation, and occupational stress. An extensive review of prior research was conducted, and new data about both organizational policies and employee attitudes within California transit agencies were collected by mail surveys and analyzed statistically. Twenty-one organizations and 1,039 operating employees from within California responded to the surveys. The research indicated that most organizations use judgmental methods for determining the size of the extraboard and that these methods are likely to result in extraboards that are either too large or too small. Strong relationships were identified between workers' compensation experience and equipment design and maintenance practices. Occupational stressors were strongly correlated with self-reported health outcomes and job attitudes. Suggestions are offered for managerial actions that would mitigate some of the problems identified by the research.

• Record URL:
  • http://onlinepubs.trb.org/Onlinepubs/trr/1984/1002/1002-005.pdf
• Summary URL:
  • https://scholar.google.com/scholar_lookup?title=EXTRABOARD+SCHEDULING%2C+WORKERS%27+COMPENSATION%2C+AND+OPERATOR+STRESS+IN+PUBLIC+TRANSIT%3A+RESEARCH+RESULTS+AND+MANAGERIAL+IMPLICATIONS&author=J.+Perry&author=L.+Long&publication_year=1984
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• Supplemental Notes:
  • Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved. Publication of this paper sponsored by Committee on Manpower Management and Productivity.
• Authors:
  • Perry, James L
  • LONG, LYN
• Conference:
  • 63rd Annual Meeting of the Transportation Research Board
  • Location: Washington District of Columbia, United States
  • Date: 1984-1-16 to 1984-1-20
• Publication Date: 1984

Media Info

• Media Type: Print
• Features: References; Tables;
• Pagination: pp 21-28
• Monograph Title: Labor and manpower management issues
• Serial:
  • Transportation Research Record
  • Issue Number: 1002
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Absenteeism; Bus drivers; Employee compensation; Extraboards; Human factors; Liability; Productivity; Psychological stress; Scheduling; Transit operating agencies; Work environment; Workers compensation; Working conditions
• Old TRIS Terms: Occupational stress
• Subject Areas: Administration and Management; Highways; Law; Public Transportation; Safety and Human Factors; I10: Economics and Administration;

Filing Info

• Accession Number: 00450891
• Record Type: Publication
• ISBN: 0309038111
• Files: TRIS, TRB
• Created Date: Aug 27 2004 9:57PM