Digital Experience: Agency Compliance with Statutory Requirements

The 21st Century Integrated Digital Experience Act (21st Century IDEA) was intended to improve public-facing federal digital services. The act required agencies to submit five annual reports between December 2019 and December 2023 that discussed their implementation of website and digital service modernization requirements. The U.S. Government Accountability Office (GAO) was asked to review agencies’ progress toward meeting the requirements in 21st Century IDEA. GAO’s objectives were to (1) determine the reported status of agencies' efforts to comply with key website and digital service modernization provisions in the act and (2) describe the actions taken to comply with the act by selected federal entities that provide or fund high-impact customer-facing services. To do so, GAO assessed the 24 Chief Financial Officers Act of 1990 (CFO Act) agencies’ annual 21st Century IDEA reports, with a particular focus on the reports due in 2022 and 2023. GAO also chose four entities providing high-impact services to the public and examined the ways they were working to meet the act’s requirements. GAO also interviewed knowledgeable agency officials and Office of Management and Budget (OMB) staff. The Department of Defense concurred with the report. OMB and six of the 24 agencies provided clarifying comments which GAO incorporated as appropriate; these agencies did not indicate agreement or disagreement with the results of the report. Of the remaining 17 agencies, 16 stated they had no comments, and one did not respond.

• Record URL:
  • https://www.gao.gov/assets/gao-24-106764.pdf
• Summary URL:
  • https://www.gao.gov/assets/gao-24-106764-highlights.pdf
• Corporate Authors:

  U.S. Government Accountability Office

  441 G Street, NW
  Washington, DC  United States  20548
• Publication Date: 2024-9-27

Language

• English

Media Info

• Media Type: Digital/other
• Features: Appendices; Figures; References; Tables;
• Pagination: 55p

Subject/Index Terms

• TRT Terms: Compliance; Customer service; Federal government agencies; Modernization; Websites
• Identifier Terms: U.S. Office of Management and Budget
• Subject Areas: Data and Information Technology; Policy; Transportation (General);

Filing Info

• Accession Number: 01933528
• Record Type: Publication
• Report/Paper Numbers: GAO-24-106764
• Files: TRIS
• Created Date: Oct 14 2024 3:48PM