EFFECTS OF CUSTOMER SERVICE ON SALES : AN ANALYSIS OF HISTORICAL DATA

No abstract provided.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Supplemental Notes:
  • BY JOHN OZMENT (MICHIGAN STATE UNIVERSITY) AND DOUGLAS N. CHARD (CPT, INC.)
• Authors:
  • Ozment, J
  • CHARD, D N
• Publication Date: 1986

Language

• English

Media Info

• Pagination: p. 14-28
• Serial:
  • INTERNATIONAL JOURNAL OF PHYSICAL DISTRIBUTION AND MATERIALS MANAGEMENT
  • Volume: 16
  • Issue Number: 3

Subject/Index Terms

• TRT Terms: Customer service; Physical distribution
• Subject Areas: Freight Transportation;

Filing Info

• Accession Number: 00415447
• Record Type: Publication
• Source Agency: Northwestern University, Evanston
• Files: TLIB
• Created Date: Aug 31 1986 12:00AM