Promises and Trust Repair in UGVs

Unmanned ground vehicles (UGVs) are autonomous robots capable of performing tasks through self- navigation and decision-making. They have the potential to replace humans in dangerous driving scenarios. However, UGVs must be viewed as trustworthy to be accepted, and like any automation, they can make mistakes that decrease human trust in them. Trust repair strategies can mitigate the consequences of trust violations, but they are not always effective. To better understand their effectiveness on UGVs, we designed a between-subjects study examining promises on a UGV’s trustworthiness. Preliminary results showed that promises had a marginal impact on overall trustworthiness but were influential in repairing benevolence but not ability or integrity. These findings have implications for the design of UGV’s and trust repair theory.

• Record URL:
  • https://doi.org/10.1177/21695067231196235
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/21695067
• Supplemental Notes:
  • Copyright © 2023 Human Factors and Ergonomics Society.
• Authors:
  • Esterwood, Connor
  • 0000-0002-2685-6435
  • Ali, Arsha
  • 0000-0001-6278-6764
  • George, Zariq
  • Dubrow, Samantha
  • Smereka, Jonathon
  • Riegner, Kayla
  • Tilbury, Dawn
  • Robert, Lionel P
  • 0000-0002-1410-2601
• Publication Date: 2023-9

Language

• English

Media Info

• Media Type: Web
• Features: References;
• Pagination: pp 512-518
• Serial:
  • Proceedings of the Human Factors and Ergonomics Society Annual Meeting
  • Volume: 67
  • Issue Number: 1
  • Publisher: Sage Publications, Incorporated
  • ISSN: 2169-5067
  • EISSN: 1071-1813
  • Serial URL: http://journals.sagepub.com/home/pro

Subject/Index Terms

• TRT Terms: Autonomous vehicles; Human factors; Psychological trust; Robots
• Subject Areas: Highways; Safety and Human Factors; Vehicles and Equipment;

Filing Info

• Accession Number: 01906897
• Record Type: Publication
• Files: TRIS
• Created Date: Feb 5 2024 9:35AM