Measuring and Improving the Effectiveness of ADOT’s Employee Learning and Development Program

Arizona Department of Transportation's (ADOT) Employee and Business Development (EBD) office develops and provides required and elective training to ADOT staff and to external stakeholders. For its training programs, EBD’s objectives are to: (1) Improve employee competence and performance to enhance the performance of the agency; (2) Improve employee competence and performance to enable employee advancement within the agency; and (3) Positively influence employee retention. EBD is in the process of updating its training programs to more effectively meet these objectives. In 2018, a comprehensive three-year Employee Learning and Development Plan was created with data gathered through interviews with ADOT leadership and a survey of all ADOT employees. The plan highlighted EBD’s biggest challenge as the need to define and measure its programs’ effectiveness in achieving its objectives, including the ability to determine the department’s return on investment (ROI) in staff training and development. This research will provide EBD with metrics that it can use to measure the effectiveness of its training programs in meeting its objectives and provide recommendations on how it can use the data derived through these metrics to improve the programs’ effectiveness.

• Record URL:
  • https://azgeo.maps.arcgis.com/home/item.html?id=c19bb87614a94c9a8f3ab2bd73f82217
• Record URL:
  • https://rosap.ntl.bts.gov/view/dot/72732
• Supplemental Notes:
  • Cover date: October 2023.
• Corporate Authors:

  Clarity Scientific LLC

  Beaverton, OR  United States 

  Arizona Department of Transportation

  206 South 17th Avenue
  Phoenix, AZ  United States  85007

  Federal Highway Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Perry, MacKenna
  • 0000-0002-3856-1677
  • Manseth, Kristi
  • 0009-0002-4292-8379
  • Perry, Steven
  • 0009-0003-2611-6845
• Publication Date: 2023-8-9

Language

• English

Media Info

• Media Type: Digital/other
• Edition: Final Report
• Features: Figures; References; Tables;
• Pagination: 46p

Subject/Index Terms

• TRT Terms: Metrics (Quantitative assessment); Personnel development; Training
• Identifier Terms: Arizona Department of Transportation
• Subject Areas: Administration and Management; Education and Training; Transportation (General);

Filing Info

• Accession Number: 01901895
• Record Type: Publication
• Report/Paper Numbers: SPR 000-1 (023) 774
• Contract Numbers: MPD0010-21 / CTR056167
• Files: NTL, TRIS, ATRI, USDOT, STATEDOT
• Created Date: Dec 11 2023 10:35AM