Subjective measures of communication errors between pilots and air traffic controllers

Communication errors between aircraft pilots and air traffic controllers are one of the most critical issues for aviation safety. Air traffic controller and pilot interaction may involve communication errors, becoming the most common factor combination that leads to a number of high-severity aviation incidents. This study explored the factors and aviation occurrences of pilot-controller communication errors and offered several recommendations to improve flight safety. The perspectives of pilots and air traffic controllers were separately analyzed via two differently designed survey questionnaires. Then, t-tests, analysis of variance, factor analysis, and linear regression analysis were performed to analyze the survey results, and concluded five factors, two communication errors, and two main aviation occurrences. Based on the results, this study suggested improving controllers' professional abilities, such as using the correct phraseology, listening comprehension, concentration, and giving accurate, clear and concise instructions. Strengthening pilots' training on situational awareness, standard operating processes, and urgent problem-solving is also critical. Crew resource management should be highlighted to improve communication between pilots and controllers. The findings of this study serve as reference to reduce communication errors and improve aviation safety.

• Record URL:
  • https://doi.org/10.1016/j.jairtraman.2023.102461
• Record URL:
  • http://www.sciencedirect.com/science/article/pii/S0969699723001047
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/31005945
• Supplemental Notes:
  • © 2023 Elsevier Ltd. All rights reserved. Abstract reprinted with permission of Elsevier.
• Authors:
  • Yang, Hui-Hua
  • 0000-0001-6436-3036
  • Chang, Yu-Hern
  • Chou, Yi-Hui
  • 0000-0002-5590-5929
• Publication Date: 2023-9

Language

• English

Media Info

• Media Type: Web
• Features: References;
• Pagination: 102461
• Serial:
  • Journal of Air Transport Management
  • Volume: 112
  • Issue Number: 0
  • Publisher: Elsevier
  • ISSN: 0969-6997
  • Serial URL: http://www.sciencedirect.com/science/journal/09696997

Subject/Index Terms

• TRT Terms: Air pilots; Air traffic controllers; Aviation safety; Communication
• Subject Areas: Aviation; Data and Information Technology; Operations and Traffic Management;

Filing Info

• Accession Number: 01890918
• Record Type: Publication
• Files: TRIS
• Created Date: Aug 24 2023 9:31AM