ANOTHER LOOK AT STORAGE REQUIREMENTS FOR BANK DRIVE-IN FACILITIES

Observations of the operation and performance of bank drive-in facilities in Lincoln, Nebraska, indicated that current storage requirements for these facilities were excessive. The objective of this research was to determine why these theoretically and empirically developed requirements were excessive and to develop more reasonable storage requirements. Arrival and servicetime data collected at bank drive-in facilities were analyzed. It was determined that the arrivals were Poisson. But, contrary to the usually employed queuing theory assumptions of negative exponential serving times, which had been used to develop previous storage requirements, the service-time distributions were found to be gamma distributions with shape parameters between 2.75 and 5.00. Because of the intractability of using queuing theory with gamma service-time distributions, simulation models of singlequeue and multiple-queue, multiple-channel queuing systems typical of bank drive-in facilities were developed and validated. The models were then used to determine more appropriate storage requirements

• Record URL:
  • http://onlinepubs.trb.org/Onlinepubs/trr/1984/971/971-017.pdf
• Record URL:
  • https://scholar.google.com/scholar_lookup?title=ANOTHER+LOOK+AT+STORAGE+REQUIREMENTS+FOR+BANK+DRIVE-IN+FACILITIES&author=J.+Ballard&author=J.+Goble&author=R.+Haden&author=P.+McCoy&publication_year=1984
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• Supplemental Notes:
  • Publication of this paper sponsored by Committee on Traffic Flow Theory and Characteristics. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
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• Authors:
  • Ballard, John L
  • Goble, John G
  • Haden, Richard J
  • McCoy, Patrick T
• Publication Date: 1984

Media Info

• Media Type: Print
• Features: References; Tables;
• Pagination: pp 130-132
• Monograph Title: TRAFFIC CAPACITY AND CHARACTERISTICS
• Serial:
  • Transportation Research Record
  • Issue Number: 971
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Accuracy; Banking industry; Handling and storage; Poisson distributions; Queuing theory; Specifications; Storage facilities; Time
• Uncontrolled Terms: Drive-up windows; Requirement
• Old TRIS Terms: Poissons distribution; Queueing theory
• Subject Areas: Freight Transportation; Highways; Operations and Traffic Management; Terminals and Facilities; I71: Traffic Theory;

Filing Info

• Accession Number: 00396845
• Record Type: Publication
• ISBN: 0309037530
• Report/Paper Numbers: HS-038 743
• Files: HSL, TRIS, TRB
• Created Date: Jan 31 1986 12:00AM