EFFECT OF SIZE AND TYPE OF ORGANIZATION ON QUALITY OF SPECIAL TRANSPORTATION SERVICES

An index of quality of service for special transportation services for elderly and handicapped persons was developed and used to analyze the relationships of quality to the size of the provider and to the type of organization of the provider. For a sample of 42 special services it was found that quality increases with size of ridership and that private organizations provide greater quality of service than do public organizations.

• Record URL:
  • http://onlinepubs.trb.org/Onlinepubs/trr/1984/973/973-006.pdf
• Record URL:
  • https://scholar.google.com/scholar_lookup?title=EFFECT+OF+SIZE+AND+TYPE+OF+ORGANIZATION+ON+QUALITY+OF+SPECIAL+TRANSPORTATION+SERVICES&author=C.+McKnight&author=A.+Pagano&publication_year=1984
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/0309037557
• Supplemental Notes:
  • Publication of this paper sponsored by Committee on Transportation for the Transportation Disadvantaged. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
• Corporate Authors:

  Transportation Research Board

  500 Fifth Street, NW
  Washington, DC  United States  20001
• Authors:
  • McKnight, Claire E
  • Pagano, Anthony M
• Publication Date: 1984

Media Info

• Media Type: Print
• Features: References; Tables;
• Pagination: pp 39-44
• Monograph Title: NEW DEVELOPMENTS IN TRANSPORTATION FOR THE ELDERLY AND HANDICAPPED
• Serial:
  • Transportation Research Record
  • Issue Number: 973
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Aged; Consolidations; Coordination; Data collection; Institutional issues; Persons with disabilities; Quality of service; Reliability; Safety; Social service agencies; Surveys; Transit operating agencies
• Subject Areas: Highways; Planning and Forecasting; Public Transportation; Safety and Human Factors; Society; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 00395408
• Record Type: Publication
• ISBN: 0309037557
• Files: TRIS, TRB
• Created Date: May 31 1985 12:00AM