AN EXAMINATION OF TRANSIT TELEPHONE INFORMATION SYSTEMS

Some of the findings are reported of an examination of transit passenger information systems with particular emphasis on their technology-related subsystems and of an independent survey of the U.S. transit systems regarding telephone information systems currently in place. The first study examined the telephone information systems at three transit authorities, representing three categories: (a) a simple labor-intensive manual telephone system (Nashville--Davidson County Metropolitan Transit Authority), (b) a computer-assisted manual system (Washington Metropolitan Area Transit Authority), and (c) an automated system (Hamburg, West Germany). Each of these systems is designed to provide transit users with answers to their inquiries regarding transit system schedules, routes, and itineraries. A description of each of these systems as well as other components of passenger information systems is presented. The survey was carried out as part of a corporate-sponsored effort designed to provide new information about the type of telephone information system in place on transit authorities of various sizes in the United States. Information about planned changes and improvements is also provided.

• Record URL:
  • http://onlinepubs.trb.org/Onlinepubs/trr/1984/972/972-004.pdf
• Summary URL:
  • https://scholar.google.com/scholar_lookup?title=AN+EXAMINATION+OF+TRANSIT+TELEPHONE+INFORMATION+SYSTEMS&author=W.+Diewald&publication_year=1984
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• Supplemental Notes:
  • Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved. Publication of this paper sponsored by Committee on Public Transportation Marketing and Fare Policy.
• Authors:
  • Diewald, Walter J
• Publication Date: 1984

Media Info

• Media Type: Print
• Features: References; Tables;
• Pagination: pp 24-34
• Monograph Title: Trends in transit marketing and fare policy
• Serial:
  • Transportation Research Record
  • Issue Number: 972
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Automation; Data collection; Information processing; Passenger information systems; Surveys; Telephone
• Subject Areas: Administration and Management; Data and Information Technology; Economics; Highways; Public Transportation; Society; I10: Economics and Administration;

Filing Info

• Accession Number: 00392953
• Record Type: Publication
• ISBN: 0309037549
• Files: TRIS, TRB
• Created Date: May 31 1985 12:00AM