THE QUALITY OF URBAN TRANSPORT

The author discusses three approaches to assessing the quality of service provided by a public transport company: technical, commercial and management-oriented. He describes the options available and their practical application by the R.A.T.P. He explains how the information obtained is used by the Authority as a factor in internal and external negotiations and also as a means of mobilizing resources and remaining competitive.

  • Supplemental Notes:
    • This article appeared in French as item no. 40493 in the July issue of this Review.
  • Corporate Authors:

    North Oxford Academic Publishing Limited

    242 Banbury Road
    Oxford OX2 7DR,   England 
  • Authors:
    • ESSIG, P
  • Publication Date: 1984

Media Info

  • Pagination: p. 315-326
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00392918
  • Record Type: Publication
  • Source Agency: British Railways
  • Files: TRIS
  • Created Date: Mar 29 1985 12:00AM