Inductive research in last-mile delivery routing: Introducing the Re-Gifting heuristic
The last-mile problem presents a daunting challenge for many logistics service providers, especially some 7000 small, localized operations for whom the cost of complex software solutions is often prohibitive. As a result, last-mile dispatchers rely on simple heuristics to ensure adequate customer service at an acceptable cost. This research effort extends prior qualitative work by developing and testing a simple vehicle routing heuristic, based on behaviors observed in practice, that prioritizes customer service over cost against other simple vehicle routing heuristics across a variety of environments using simulation. The results support the inclusion of a customer service focus in vehicle routing and the addition of such heuristics to existing algorithm portfolios, specifically in urban areas with well-developed highway systems.
- Record URL:
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/oclc/4304746
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Supplemental Notes:
- © 2022 The Authors. Journal of Business Logistics published by Wiley Periodicals LLC.
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Authors:
- Rose, William J
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0000-0003-3958-7454
- Bell, John E
- Griffis, Stanley E
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0000-0001-5973-4939
- Publication Date: 2023-1
Language
- English
Media Info
- Media Type: Digital/other
- Features: Appendices; Figures; References; Tables;
- Pagination: pp 109-140
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Serial:
- Journal of Business Logistics
- Volume: 44
- Issue Number: 1
- Publisher: Wiley-Blackwell Publishers Limited
- ISSN: 0197-6729
- EISSN: 2158-1592
- Serial URL: http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)2158-1592
Subject/Index Terms
- TRT Terms: Customer service; Delivery service; Heuristic methods; Logistics; Routing; Urban areas
- Subject Areas: Freight Transportation; Highways; Planning and Forecasting;
Filing Info
- Accession Number: 01876879
- Record Type: Publication
- Files: TRIS
- Created Date: Mar 23 2023 10:20AM