Study on the Provision of Information to Consumers About the Processing of Vehicle-Generated Data

This report presents the findings of the Study on the provision of information to consumers about the processing of vehicle-generated data. The central goal of this study was to gain insight in the legal requirements from an EU consumer law perspective as well as consumer expectations when it comes to the provision of information about data processing that occurs in the internet-connected services of ‘connected’ cars, and to compare these requirements and preferences against actual practices existing among seven car manufacturers in a selection of EU Member States. This comparison was used to identify best practices and areas of improvement, which in turn was the foundation for the formulation of concrete recommendations for actions that manufacturers could take in this regard. The study consisted of a legal mapping to delimit the relevant regulatory framework, a survey among consumers to assess consumer expectations, as well as physical and online mystery shopping visits to dealers and manufacturer websites to identify their practices.

• Record URL:
  • http://doi.org/10.2838/745640
• Summary URL:
  • http://doi.org/10.2838/550306
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/9789276604716
• Supplemental Notes:
  • © European Union, 2023. Publication date on the EU website is 2023-01-12.
• Corporate Authors:

  European Commission

  Directorate General for Communications Networks, Content & Technology
  Brussels,   Belgium  B-1049

  Ipsos

  ,    

  Timelex

  ,    
• Publication Date: 2023-1

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; Tables;
• Pagination: 11p

Subject/Index Terms

• TRT Terms: Connected vehicles; Consumer preferences; Consumer protection; Data collection; Information processing; Regulations
• Identifier Terms: European Union
• Geographic Terms: European Union
• Subject Areas: Data and Information Technology; Highways; Law; Policy; Vehicles and Equipment;

Filing Info

• Accession Number: 01872325
• Record Type: Publication
• ISBN: 9789276604716
• Report/Paper Numbers: 2022.3356
• Files: TRIS
• Created Date: Feb 1 2023 1:28PM