PERFORMANCE INDICATORS

Three systems for indicating performance in the field of maintenance activities have been developed. They are management objectives reports, county accreditations, and quality assurance evaluations. Management objectives reports are distributed monthly and summarized at three levels in the department. The first level, statewide, is called the Blue Book. Each activity is compared by the amount expended or performed last year, the amount budgeted for this year, and the amount accomplished or expended to date. The second level of management objectives reports is the district management summary (the Green Book). This report summarizes district activities, including maintenance, by fiscal year-to-date versus planned year-to-date as a percent and fiscal year-to-date versus last year-to-date. The third level of management objectives reports is the county management summary (the Red Book). This report provides comparisons for each major maintenance activity between amounts completed in the preceding year, planned, completed to date, and the percentages. It also compares county costs with statewide average costs. Another portion of this county report addresses county equipment utilization compared with statewide averages. The county accreditation program was developed as an indicator of the counties' performance. The program includes an independent review of field operations, equipment, personnel, and office operations. Each function is weighted along with weighted items within the function, and an overall accreditation rank is established. The maintenance quality assurance evaluation systems were developed to evaluate statistically the quality of our major maintenance activities and improve our policies and procedures, thereby improving the quality of our product. The system developed for manual patching is also shown.

• Record URL:
  • http://onlinepubs.trb.org/Onlinepubs/trr/1984/951/951-032.pdf
• Summary URL:
  • https://scholar.google.com/scholar_lookup?title=PERFORMANCE+INDICATORS&author=P.+Amos&publication_year=1984
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/309036712
• Supplemental Notes:
  • This paper was published in Transportation Research Record No. 951, Maintenance Management Systems in Evolution, Appendix: Presentations Made at the Maintenance Management Workshop. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
• Authors:
  • Amos, Philip W
• Conference:
  • 63rd Annual Meeting of the Transportation Research Board
  • Location: Washington District of Columbia, United States
  • Date: 1984-1-16 to 1984-1-20
• Publication Date: 1984

Media Info

• Media Type: Print
• Features: Figures;
• Pagination: pp 151-159
• Monograph Title: Maintenance management systems in evolution
• Serial:
  • Transportation Research Record
  • Issue Number: 951
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Evaluation; Maintenance equipment; Maintenance management; Maintenance personnel; Pavement maintenance; Performance; Quality assurance
• Uncontrolled Terms: Maintenance costs; Performance indicators
• Old TRIS Terms: Accreditations
• Subject Areas: Administration and Management; Highways; Maintenance and Preservation; Pavements; Vehicles and Equipment; I10: Economics and Administration;

Filing Info

• Accession Number: 00390384
• Record Type: Publication
• ISBN: 0309036712
• Files: TRIS, TRB
• Created Date: Dec 30 1984 12:00AM