THE QUALITY OF URBAN TRANSPORT

The author discusses how the quality of service provided by a public transport undertaking should be assessed from three aspects: technical, commercial and in terms of management. He describes the solutions envisaged and their practical application by the RATP (Paris Transport Authority). He explains how the information obtained from this approach has been used by the RATP as a factor in internal negotiations and also as a factor in mobilising forces and remaining competitive.

• Corporate Authors:

  Societe Nationale des Chemins de Fer Francais

  92 rue Bonaparte
  75 Paris 6e,   France 
• Authors:
  • ESSIG, P
• Publication Date: 1984-4

Language

• French

Media Info

• Pagination: p. 173-184
• Serial:
  • REVUE GENERALE DES CHEMINS DE FER
  • Volume: 103

Subject/Index Terms

• TRT Terms: Competition; Management; Marketing; Performance; Policy; Quality of service; Subways
• Identifier Terms: Paris Metro
• Uncontrolled Terms: Performance indicators
• Geographic Terms: Paris (France)
• Old TRIS Terms: Management policies
• Subject Areas: Administration and Management; Economics; Highways; Planning and Forecasting; Policy; Public Transportation; Society; I10: Economics and Administration;

Filing Info

• Accession Number: 00387896
• Record Type: Publication
• Source Agency: British Railways
• Files: TRIS
• Created Date: Sep 28 1984 12:00AM